Your documents and personal details are treated with care. This policy explains what we collect, why, who we share it with and the rights you have.

1. Who we are and our registration

Greenlight Universal Agency (GUA Mondial Limited) (“Greenlight”, “we”) is the data controller for the personal data described here. We are registered with the Personal Data Protection Commission (PDPC) of Tanzania as a data controller, registration certificate no. 0-000-006-409, and we process personal data in line with the Personal Data Protection Act, 2022 (Act No. 11 of 2022) and its regulations, including the Personal Data Protection (Personal Data Collection and Processing) Regulations, 2023.

Data Protection Officer: Ian Prince, ianprince@greenlightagency.co.tz, 11th Floor, Mwanga Tower, Kijitonyama, New Bagamoyo Road, Dar es Salaam.

2. What we collect

  • Identity and contact details: name, date of birth, gender, nationality, passport or national ID details, phone, email, address, photographs.
  • Education and test records: certificates, transcripts, English test results, CVs, personal statements, reference letters.
  • Application and visa information: course choices, offers, previous visa applications or refusals, travel history.
  • Financial information: sponsor details and bank statements needed for visa or scholarship applications.
  • Health information: only where an institution or immigration authority requires it, such as medical or vaccination certificates.
  • Parent, guardian or sponsor details: where they support or pay for your studies.
  • Website and enquiry data: what you send through our forms, and basic technical data such as IP address and cookies.

We collect most of this from you directly. We may also receive information from institutions about the progress of your application.

3. Why we use it

  • To give you study-abroad advice and deliver the services you request
  • To prepare and submit applications to institutions, scholarship providers and accommodation providers
  • To support your visa application
  • To communicate with you about your application, payments and appointments
  • To meet our legal, accounting and regulatory obligations
  • To send you news about scholarships, fairs and opportunities, only if you agree
  • To improve our website and services

We process your data with your consent, to perform our agreement with you, and to meet our legal obligations. You may withdraw consent at any time; this does not affect processing already carried out.

4. Sensitive personal data

Health information, financial records and passport details are handled with extra care. We collect them only when they are needed for a specific application, limit staff access to those who need them, and do not use them for any other purpose.

5. Who we share it with

We share only what each recipient needs:

  • universities, colleges and schools you apply to;
  • authorised pathway providers, recruitment platforms and education-technology companies through which we submit applications;
  • scholarship providers you apply to;
  • embassies, high commissions and immigration authorities, or their visa application centres;
  • English test providers, accommodation providers and insurers, where you use those services;
  • our IT, cloud storage and email service providers, under contracts that require them to protect your data;
  • authorities where the law requires it.

We do not sell your personal data.

6. Transfers outside Tanzania

Studying abroad means your data must be sent to institutions and authorities in other countries. We transfer personal data outside Tanzania only as the Personal Data Protection Act, 2022 allows, and in line with any conditions set by the Personal Data Protection Commission.

7. How long we keep it

We keep your file for as long as we are providing services to you and then for 2 years, to meet legal, accounting and dispute-resolution needs. Enquiries that do not lead to a service are deleted after 6 months. After that, we securely delete or anonymise your data.

8. How we protect it

We use access controls, password-protected systems, encrypted storage and transfer where possible, staff confidentiality agreements and secure disposal of paper records. If a personal data breach occurs that puts your rights at risk, we will notify the Personal Data Protection Commission and, where required, you.

9. Your rights

Under the Personal Data Protection Act, 2022 you have the right to:

  • be told how your data is used;
  • access the personal data we hold about you;
  • ask us to correct inaccurate or incomplete data;
  • ask us to delete data we no longer need or hold unlawfully;
  • object to processing, including direct marketing;
  • withdraw your consent at any time;
  • complain to the Personal Data Protection Commission.

To use any of these rights, contact our Data Protection Officer at ianprince@greenlightagency.co.tz.

10. Children

If you are under 18, we need your parent or guardian’s consent before we collect your personal data, and they will be involved in decisions about your application.

11. Cookies

Our website uses essential cookies to work properly and, with your consent, analytics cookies to understand how visitors use it. You can change your cookie choices at any time through your browser.

12. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the Personal Data Protection Commission of Tanzania (pdpc.go.tz).

13. Changes to this policy

We may update this policy. The latest version, with its effective date, is on this page.

Contact

Greenlight Universal Agency, 11th Floor, Mwanga Tower, Kijitonyama, New Bagamoyo Road, Dar es Salaam · +255 784 266 009 · info@greenlightagency.co.tz