These terms apply when you use greenlightagency.co.tz or any service of Greenlight Universal Agency. Please read them before you sign up for a service.

1. Who we are

Greenlight Universal Agency (GUA Mondial Limited) is a study-abroad consultancy registered in Tanzania under BRELA and TIN registration no. 155069902. Our office is on the 11th Floor, Mwanga Tower, Kijitonyama, New Bagamoyo Road, Dar es Salaam. We are registered with the Personal Data Protection Commission as a data controller, registration no. 0-000-006-409. In these terms, “we”, “us” and “Greenlight” mean Greenlight Universal Agency; “you” means the student, and where the student is under 18, also their parent or guardian.

2. Our services

We offer career consultation, university and college applications, visa application support, English test preparation, accommodation support and pre-departure training. The exact services you receive, and their fees, are set out in the written service agreement or quote you accept.

3. How we work with institutions

We hold direct agreements with some institutions and reach others through authorised pathway providers, recruitment platforms and education-technology companies. Where we name an institution on our website, this means we can help you apply. It does not mean the institution is a direct partner of Greenlight or endorses our services. Some institutions or their partners may pay us a commission when a student enrols; this does not change the fee you pay us or the advice we give.

4. No guarantees

Admission decisions are made only by institutions. Visa decisions are made only by the immigration authorities of each country. Scholarship decisions are made only by scholarship providers. We cannot and do not guarantee admission, a visa, a scholarship, a test score, employment or residence in any country.

5. Your responsibilities

You agree to:

  • give us complete, accurate and genuine information and documents;
  • tell us promptly about any change, such as new results or a previous visa refusal;
  • write your own personal statements and essays (we may advise, but the work must be yours);
  • meet the deadlines we give you and pay any fees owed to third parties on time;
  • read and follow the rules of each institution, scholarship provider and immigration authority.

If we find that a document is false or altered, we will stop working on your file immediately, may report the matter to the relevant institution or authority, and will not refund fees for work already done.

6. Fees and payment

  • Your first consultation is free.
  • Fees for paid services are shown in your written quote before work begins.
  • Third-party costs, such as application fees, test fees, visa fees, medical checks, courier charges and tuition deposits, are paid by you and are separate from our fees.

7. Refunds

  • Fees are refundable in full if you cancel within 7 days of signing and before we start work.
  • Fees for work already completed are not refundable.
  • A refusal of admission or a visa is not by itself a ground for refund, unless it results from our error.
  • Third-party fees follow the refund rules of the third party.

8. Your personal data

We collect and use your personal data as described in our Privacy Policy, in line with the Personal Data Protection Act, 2022 and its regulations.

9. Website content

We try to keep our website accurate, but course details, fees, entry requirements and scholarship rules change often. Always confirm details with your adviser and the official source before acting on them. Links to other websites are for convenience; we are not responsible for their content.

Text, design and images on this website belong to Greenlight or are used with permission. Institution names and logos belong to their owners and are used only to identify them.

10. Limitation of liability

We provide our services with reasonable skill and care. To the extent the law allows, we are not liable for decisions made by institutions, immigration authorities or scholarship providers, for delays caused by third parties, or for losses arising from inaccurate information you gave us. Our total liability to you for any claim is limited to the fees you paid us for the service concerned. Nothing in these terms limits any right you have under Tanzanian law that cannot be excluded.

11. Ending our service

You may end our service at any time by writing to us; refunds follow section 7. We may end our service if you break these terms, provide false documents or behave abusively towards our staff.

12. Complaints

If you are unhappy with our service, email headoffice@greenlightagency.co.tz or write to our office. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 working days.

13. Governing law

These terms are governed by the laws of the United Republic of Tanzania. Any dispute that we cannot resolve together will be referred to the courts of Tanzania.

14. Changes to these terms

We may update these terms from time to time. The version on our website, with its effective date, is the one that applies. Changes do not affect a service agreement you have already signed unless you agree.

Contact

Greenlight Universal Agency, 11th Floor, Mwanga Tower, Kijitonyama, New Bagamoyo Road, Dar es Salaam · +255 784 266 009 · info@greenlightagency.co.tz